staff

Staffing

Waiters International uses stringent processes and methodologies when it comes to profiling, recruiting, screening and vetting of all our employees.

Staff Profilling

Waiters International uses a number of tools to assess industry specific and behavioral dimensions such as customer service, ability to resolve problems. The profiling methodology is designed to assist Waiters International to:

  1. Employ the right people
  2. Assign the right people to the right jobs
  3. Get the wrong people out of the system
The advantages of using profiling tools are:
  1. Reduction on staff turnover
  2. Improvement of th quality of staff
  3. Increase the impact of training
  4. Reduce absenteeism
  5. Increase recruitment efficiencies

Waiters International by way of its Industry Specialization understands the dynamics of the hospitality indujstry and is focused on employing staff with specific profiles. These are:

  1. Behavior and Personality
  2. Motivation
  3. Compentencies
  4. Attitude>
Staff need to demonstrate the following attributes:
  1. Customer Service
  2. Interpersonal Skills
  3. Problem Solving
  4. Ownership
  5. Quality Focus

Managed Approach Principles

  1. Recruitment specific to project
  2. Recruitment to client's requirements and standards
  3. Industry trained capable staff
  4. Honesty and servfice ethic qualities in staff
  5. Matching of candidate profile to client profile

Screening and Vetting

  1. At least 2 years experience in an environment with similar standards
  2. No employment gaps
  3. Two verbal reference checks that are documented on a standard template. References are taken only from previous employers and managers, not colleagues or family.
  4. Criminal checks will be done as an extra service through the SAPS database on all new candidates.
  5. Identity verification through ID documents

Recruitment Media

  1. Print Advertising - Waiters International makes use of all major newpaper career portals and publicatios to advertise temporary and permanent positions.
  2. Printed posters and pamphlets are also used as a more visual medium in areas with difficult access to newspaper publications.
  3. Word of mouth - Waiters International notifies our existing workforce of vacancies. This is a very effective method due to staff networking in the industry.
  4. Educational training establishments.

Administration

  1. All the processes and documentation mentionaed above will be kept on file at our site office and will be available to your Management should you need to verify the recruitment process for a specific staff member.
  • Once employees are loaded onto our system, Waiters International will issue pre-printed timesheets on a weekly basis. Department Heads fill in timesheets which are collected by 09h00 on Monday. The Waiters International Contract Manager will check the integrity of the timesheet, from where they are sent to our payroll department for processing
  • Time and Attendance System

    1. An electronic time and attendance system can be implemented which will change the manual timesheet to an electronic timesheet format.
    2. Daily productivity reports can be generated in order to be aware of, and control, cost on a daily basis.
    3. The system is GSM based and can therefore be utilitzed in remote areas as well

    Company Details

    Waiters International was established in 1999 and has developed into a leading brand in the Hospitality Industry in South Africa.

    Waiters International's Objective

    Waiters International's Value Statement

    At Waiters International we are client focused solution finders who enjoy the challenge of applying creativity and knowledge to an invigorating and testing environment.

    We achieve cohesion and superior results through common purpose and shared values working in a spirit of partnership with our clients.

    Value Added Services

    Waiters International is able to offer the following services and products to our clients:
    WaitersFrom R35.00 per hour
    BarmanFrom R35.00 per hour
    CleanersFrom R25.00 per hour
    Event SecurityP.O.R
    Promotional GirlsP.O.R
    HostsFrom R60.00 per hour